About Chagrin River Company
Established in 1988 by Mike Staffileno, Chagrin River Company started out as a boutique high-end kitchen and bath design-build remodeling firm. Over time, we expanded our services to include design-build and building from existing plans for projects like:
Specialty and custom projects
Whole house remodels and renovations
Initially, we worked primarily in upper-income Cleveland-area communities like Shaker Heights, Highland Heights, Gates Mills, Pepper Pike, and Hunting Valley. Today we work in many other upper-income Cleveland-area communities.
Chagrin River Company’s primary priority is making sure our clients are exceedingly satisfied. Satisfied with their project, our service and their overall experience with us.
Part of how we achieve this high level of satisfaction is that we also have priorities such as:
Listening to what our clients say and want
Being easy to work with and accommodating
Developing functionally and aesthetically creative solutions that add value to each project
Being professional and attentive
Providing top quality work and craftsmanship
Respecting our clients and their homes
Paying attention to the big picture and the small details
Being honest and setting realistic expectations
Charging fair prices for what we provide
Delivering what we promise
Our priorities have paid off because much of our work is from past clients, friends they refer, or from referrals by professionals in the industry who know us by reputation.
Our company meets or exceeds the highest ethical and business practices of the trade organizations we belong to.
These include the National Association of the Remodeling Industry (NARI) and the National Kitchen and Bath Association (NKBA).
All our work meets and often exceeds local building codes and industry best practices. We are a registered business in Ohio, properly licensed and insured. Our specialty subcontractors are licensed, if required for their specialty.
For your protection, we pull all required permits in our name, not yours. Learn why this is important.
Fair Pricing and Superior Value
We pride ourselves on delivering superior value and fair pricing.
Compared to equivalent high-quality remodeling contractors or custom home builders providing the same quality design, construction, client service, dependability and integrity, our pricing is very competitive. Compared to lower quality contractors that provide lower quality services, our pricing will be higher.
But, when it comes to remodeling or home building pricing, low cost and low prices rarely translate into good value in the short term and especially not in the long term. Learn why.
Remodeling Magazine Big50 Winner
Being named a Remodeling Magazine Big50 award winner is among the remodeling industry’s most prestigious honors. It is a national award from the industry’s leading trade publication and an award you must be nominated by and voted for by fellow industry members.
The Big50 is lifetime award. Out of the tens of thousands of remodeling contractors, the Big50 is an honor granted only 50 companies each year.
To qualify as a Big50 winner, a company must demonstrate that they have distinguished themselves above all other companies in a specific category of business practices. There are thousands of other remodeling awards given out locally, regionally and nationally each year, but being named a Big50 remodeler is in a class by itself. We are very proud that we have received this honor.